Shipping policy

Important information to know about delivery...

Free delivery on orders over $199 has the following conditions:

1. Free delivery does not apply to express postage or remote delivery. Cost available at check out.
2. Orders valued between $0 - $199 will incur a flat rate of shipping of $9.95.
3. To qualify, your order must have a total greater than $199 after sale discounts or coupons codes are applied.
4. This free delivery offer may be withdrawn or altered at any time.
5. This offer only applies to orders placed online
6. This offer only applies to online retail clients, not wholesale clients.

A delivery address may not be changed after order has been dispatched. Please recheck your delivery information to ensure it’s correct prior to submitting your order. If you have made a mistake, please call us urgently on 1300 NOT LOST

We will not be responsible for your order being delivered to a “care of” address or nearby depot.

If you request for your delivery to be left in a safe location on your property without signature, you take responsibility for the items left in your specified location.

Our warehouse fills orders and dispatches during business hours Monday - Friday (excluding public holidays).

Deliveries to door are made during business hours Monday to Friday (excluding public holidays).

The safety of our delivery drivers is important to us, they have the right to refuse delivery if the property has an aggressive dog, has a 'Beware of the dog' sign or their safety is in question at any time. In this instance, you'll be required to pick up your order from the nearest depot indicated on the calling slip.